Privacy Policy

Last updated: April 6, 2026

This Privacy Policy describes how Amigo Softcom LLP("we," "us," or "our"), operating the TimeBack platform at timeback.in, collects, uses, and protects your personal information when you use our website and services.

1. Information We Collect

1.1 Information You Provide

• Phone Number: Required for account registration and OTP-based authentication.
• Name: Provided during onboarding to personalize your experience.

1.2 Information Collected Automatically

• Usage Data: Practice sessions, test attempts, scores, time spent per question, and topic-wise performance.
• Device Information: Browser type, operating system, screen resolution, and IP address.
• Cookies: We use essential cookies for authentication and session management.

2. How We Use Your Information

• To authenticate your identity via OTP verification.
• To provide personalized practice recommendations and performance analytics.
• To generate mock test scores and track your preparation progress.
• To improve our platform, content, and user experience.
• To send important service-related communications (e.g., OTP codes).

3. Third-Party Services

We use the following third-party services:

• Twilio: For sending OTP verification codes via SMS. Your phone number is shared with Twilio solely for this purpose. See Twilio's Privacy Policy.
• DigitalOcean: For hosting our servers and database infrastructure.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Storage and Security

• Your data is stored on secure servers hosted by DigitalOcean in India.
• OTP codes are stored as SHA-256 hashes — we never store raw OTP codes.
• All data in transit is encrypted using TLS/SSL (HTTPS).
• Access to personal data is restricted to authorized personnel only.

5. Data Retention

We retain your personal information for as long as your account is active. If you wish to delete your account, contact us at support@timeback.in, and we will delete your data within 30 days, except where retention is required by law.

6. Children's Privacy

TimeBack is an educational platform designed for students in Class 9 to 12 (typically aged 14-18). We do not knowingly collect personal information from children under the age of 13. Students under 18 should use the platform with the knowledge and consent of a parent or guardian. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe your child has provided us with personal data, please contact us at support@timeback.in.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate personal data.
• Request deletion of your personal data and account.
• Withdraw consent for data processing at any time.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, email us at support@timeback.in.

8. Cookies

We use essential cookies and local storage for authentication (JWT tokens) and session management. We do not use third-party tracking cookies. You can disable cookies in your browser settings, but this may affect the functionality of the platform.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us